Maintenance and Warranty

Softub Canada employs a team of engineers that devote themselves to making the most comfortable, energy efficient and reliable spa on the market. Softub Canada is known not just for innovative design, but also for a high quality finished product. Each Softub spa is placed through a rigorous series of tests to ensure the best quality in the industry. According to Tom Thornbury, Softub Chairman of the Board and co-founder, 

“Because of Softub’s commitment to quality, all major components are assembled in the Softub plant and put through an extensive inspection and testing before being placed in the Softub.” Even the marine-grade vinyl that covers the tub is fabricated, sewn, and heat-sealed in Softub’s vinyl factory to ensure that your Softub spa will last for years to come. All Softub Canada employees are proud to put their names on your product.

Click Here for the Softub Owners Manual


Yes! The wall of the Softub was designed for sitting. To get in, simply sit on the edge and swing your feet over and into the water. The flat bottom eliminates hidden obstacles and is cushioned for your comfort and safety. For those with limited mobility, Softub hand rails and lid lifters can be purchased seperately.

All working components (thermostat, controls, pump, and heater) are located in the HydroMate. The separate Softub HydroMate was specifically designed so that it could be serviced on site – or easily transported to your nearest dealer.

The Softub design is perfect for those seeking home hydrotherapy! The 1.5 HP pump provides powerful jet action, while the soft, hot tub’s spacious interior allows freedom of movement for specific positioning needs.

Yes! Installing your Softub does not require special construction, trained crews, or equipment. Typically, a Softub can be set up by one person in about 15 minutes.

Any moderately level surface which can support 125 lbs per square foot is fine for a Softub hot tub. Wood decking, tile, brick, or similar surfaces are acceptable.

Simply set the thermostat control to the temperature of your liking. The Softub HydroMate will automatically monitor water temperature thereafter to heat the water as needed.

We suggest you drain and refill your Softub hot tub every three or four months. This is easily accomplished with a standard garden hose. We suggest the use of water treatment products and vinyl care products sold by your authorized Softub dealer.

The Softub hot tub was designed to be the most energy-efficient hot tub on the market. An ingenious heat recovery system allows the Softub hot tub to stay hot and ready to enjoy – 24 hours a day. Depending on your use, climate, and temperature, electrical costs should average just $5 – $10 per month. For more information on Softub’s ingenious heat recovery system, ask your Softub dealer.

Consult your owner’s manual for basic troubleshooting information or call your local Softub dealer. Softub dealers are factory-trained and certified to service the Softub product.

The joys of soaking in hot bubbling water are well known. A Softub hot tub delivers all the enjoyment of a conventional hot tub PLUS unique benefits which only a Softub hot tub can provide. In addition to being the most comfortable hot tub on the market, the portability and versatility of a Softub hot tub permits unlimited location choices. Set up your Softub hot tub almost anywhere and have it ready for fun and relaxation 24 hours a day, year round.

A complete Softub hot tub system includes the tub unit, HydroMate (heater, controls and pump) and bi-fold thermal lid and a 5 year limited warranty.

A Softub hot tub is available in six fashionable colours: Almond, Camel, Forest Green, Mocha, Port and Sapphire Blue.

The tub unit weighs 50- 85 lbs. depending upon the model. The HydroMate weighs an additional 40 lbs., and the insulated thermal cover weighs 16-24 lbs. The shape and size of a Softub hot tub allows one person to easily roll it from place to place.

There are 3 different sizes of Softub. Softub 140 (2 person) Softub 220 (4 person) Softub 300 (6 person)

The Softub hot tub features a 5-year limited warranty.


Softub Canada warrants the Softub to be free of defects in materials and workmanship for (5) full years from date of purchase. Any repairs required will be at the following costs to the customer:

Tub, Thermal Top and LeatherTex:

1st Year – No Charge

2nd – 5th Year – $250.00 Deductible


1st Year – No Charge

2nd Year – $125.00 Deductible

3rd – 5th Year – $250.00 Deductible

This warranty extends only to the original retail purchaser of the Softub and terminates upon transfer of ownership. It does not extend to commercial, institutional, or rental use or installation. The Softub must be purchased and installed within Canada within one year of the manufacture date. All repair work is guaranteed for a period of 90 days when performed by an Authorized Softub Dealer, an Authorized Softub Service Centre or Softub Canada. All deductibles are per occurrence. In the event of any malfunction or defect covered under the terms of this limited warranty:

    1. Contact the Authorized Softub Service Centre (selling dealer) in your area. There will be no charge for the parts or labour to repair the Softub or its components. In some cases, reasonable repair person travel charges may be assessed (by the servicing agent if you live beyond the normal servicing area of the Authorized Service Agent).

  1. Contact Softub Canada for repair or replacement of defective component(s). There will be no charge for the parts or labour to repair the Softub or its component(s). Any applicable freight charges for the return of the component(s) to Softub Canada are the responsibility of the original retail purchaser.

  • Softub Canada maintains a list of approved chemicals and accessories and reserves the right to withhold warranty benefits for damage caused by chemicals or accessories not included on this approved list.

This warranty is void if the Softub has been altered, misused, abused, or has been repaired by an unauthorized person. Misuse shall include operation or maintenance of the Softub in deviation to the published instructions. The following acts will invalidate the warranty: operating the tub without water or with improper water level, filling or operating with a water temperature below 4°C (39.2°F) or above 41°C (105.8°F), a water pH below 7.4 or over 7.6, plugging into an extension cord, operating below 105 volts or over 125 volts, allowing undissolved or concentrated chemicals to lie on the vinyl surface, or leaving the Softub empty in direct sunlight (with or without packaging material).

Softub Canada shall not be liable for loss of use of the Softub or other incidental or consequential damages. Under no circumstances shall Softub Canada or any of its representatives be held liable for injury to any persons or damage to any property. Some provinces do not allow exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from province to province. Specifications subject to change without notice.